Shipping and handling

Delivery within mainland UK is currently FREE OF CHARGE if your order value is over £50; otherwise it is charged at £3.50

Orders for delivery outside the UK are as follows:

ROI & Europe £10 per item
USA £30
Rest of the World £15 per item

You may be liable to pay Customs import duties (applies to countries outside Europe only) which vary from country to country.
All orders are inclusive of 17.5% VAT.

Orders for delivery in mainland UK are shipped using DHL recorded delivery.
Orders for delivery outside mainland UK are shipped using Royal Mail recorded delivery.

A signature is required on all deliveries.

Delivery Schedule

We endeavour to fulfil UK orders within 7 working days. Should and order be out of stock or no longer available we will advise you by e mail.

Back Orders

All products are subject to availability. If your order cannot be fulfilled you will be informed and may be offered an alternative colour or later delivery date.

Tax Charges

The prices shown on our pages are the same for all people regardless of their country of purchase.

Credit Card Security

We know of no documented cases of credit card fraud using our on line store. All credit cards numbers are encrypted in the software when the order is placed using WorldPay credit card handling.

Guarantee

If you are not completely satisfied with your purchase, you can return it within 28 days of despatch in its unworn original condition and we refund the product price. This will not include your postage costs unless the product is found to be faulty. This does not affect your statutory rights as a consumer.

If for any reason you have a complaint against Shoes2UDirect for what ever reason please do not hesitate to e mail us at customerservice@shoes2udirect.co.uk

Your correspondence will be kept strictly private and confidential. We will endeavour to respond by email to any from of complaint within 5 working days.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with Data Protection Act 1998). We collect information about you so that we can process your order as speedily as possible. We do not disclose buyers information to third parties. The type of information that we collect about you includes your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held in accordance to our internal security policy and the law. Cookies are used on this site, but only to keep track patterns of behaviour and to maintain the contents of your shopping cart. Data collected by this site is used to take and fulfil customer orders, administer and enhance the site and service and we only disclose information to third parties for delivery purposes only.

Returns Policy

We at Shoes2UDirect want you to be totally satisfied with your purchase however if for any reason you are not customers can use the paperwork sent with your shoes to return there purchase within 28 days in its original unworn condition and we will refund the product price. This will not include the postage costs unless the product is found to be faulty. This does not affect your statutory rights.